Refund Policy

Turtlebyte digital products deliver value — including content access, AI-driven feedback, and software functionality — as soon as you start using them. Unless a product’s product-specific Refund Policy states otherwise, all sales are final.

Each Turtlebyte product publishes its own Refund Policy at its own domain. Where a product’s policy differs from this site-level policy — for example, by offering a refund window, a satisfaction guarantee, or any other concession — the product-specific policy governs for purchases of that product. You should read the relevant product’s policy before purchasing.

Turtlebyte does not currently sell products directly from this website. When products launch, each will be hosted on its own domain with its own product-specific Terms, Privacy Policy, and Refund Policy. Those product-specific policies will supersede this site-level policy for matters relating to the relevant product. A current list will be maintained on this page.

Regardless of the default no-refund position, the following situations are outside our policy control or merit a review:

• Bank-initiated chargebacks or disputes. If your bank reverses a transaction, we honour the reversal. The corresponding access or license is deactivated.
• Payment-processor forced refunds. If our payment processor (Dodo Payments for digital Products, or Razorpay where used for Services invoicing) reverses a transaction (for example, due to a fraud investigation), we honour the reversal.
• Exceptional billing errors. Examples include double-charges caused by a payment-system bug, or extended product outages exceeding 48 continuous hours that prevent access. Email us; refunds in these cases are at our sole discretion.

• “I changed my mind.”
• “I haven’t used it yet.”
• “I don’t have time to use it right now.”
• Failing to achieve a specific outcome (for example, passing a specific interview).
• Disliking the style, difficulty, or content of a product where the product worked as described.
• Any scenario where the product worked as described.

Engineering and consulting Services are delivered against a written engagement letter or Statement of Work that sets out fees, payment terms, and any milestone or acceptance criteria. Once work has commenced, fees are non-refundable for time and materials already delivered. Where pre-paid fees are held for work not yet commenced, a refund of the unused portion may be available at our discretion, subject to the engagement letter or Statement of Work.

For billing questions or to request a review under the exceptions above, email support@turtlebyte.in. We respond within 1 business day.

For purchases of Turtlebyte digital Products made by consumers in the European Union, our Merchant of Record (Dodo Payments) collects an explicit waiver at checkout acknowledging that the digital Product is delivered immediately and that you waive your 14-day right of withdrawal under EU consumer law (Directive 2011/83/EU). By completing such a purchase, you have provided this waiver. Where a specific product offers a more generous policy, that product’s Refund Policy governs.

Turtlebyte does not currently sell subscription-based products from this website. If a future product is sold on a subscription basis, cancellation terms will be described in that product’s own Refund and Cancellation Policy.

Turtlebyte products and Services do not contain export-controlled cryptography, weapons technology, or other restricted technology. Products and Services are available worldwide except in jurisdictions where our payment processor (Dodo Payments for digital Products, or Razorpay for Services invoicing) or applicable Indian export law restricts sales.

Turtlebyte does not currently run promotions or coupon campaigns from this website. If we introduce promotional offers in the future, the specific eligibility and refund terms will be published on the relevant product’s page or here.

Turtlebyte does not sell physical goods, and no return-of-goods policy applies.

Questions? support@turtlebyte.in. See also our Terms of Service and Privacy Policy.