AI integration in Brisbane
Brisbane's councils and Queensland's agencies receive a steady stream of customer requests by email, web form and phone: a fallen tree, a missed bin, a question about the development next door. Each one has to be read, categorised and sent to the right team, and a lot of skilled officer time goes on the sorting rather than the fixing, while the resident waits to hear anything at all.
We build AI features that do the sorting: reading each request, suggesting the category, location and team, pulling out the details the crew will need, and drafting a reply the officer edits and sends. An officer confirms every routing decision the model is unsure of, and every suggestion shows the words it was based on. We measure whether requests reach the right team faster before the feature is rolled out widely.
The state is one of Brisbane's largest software buyers. The Queensland Government, its departments and its hospital and health services run a large share of the city's technology work, directly and through the consultancies and suppliers around them. They need public services that work for someone on fibre in the inner city and someone on a weak mobile signal in a remote community, and internal systems that let a small team look after a very big state.
Mining services are the second pillar. Queensland's mining equipment, technology and services firms sell into the Bowen Basin and to mines around the world, and many run their engineering and head offices from Brisbane. Their software problems come from distance: equipment reporting over intermittent links, maintenance data from sites hours from the nearest city, and field crews working on rosters. Health adds a third: a large public health system spread across the state, where a clinician in a regional town and a specialist in Brisbane need the same record. Looking further out, the Brisbane 2032 Olympic and Paralympic Games are already driving infrastructure work across the south-east, and the tourism, events and food businesses around them are planning for demand their systems have never seen.
Hiring costs less than in Sydney or Melbourne. Indeed puts the average base salary for a software engineer in Brisbane at A$101,980, from 87 reported salaries. Specialist skills are the harder part: an engineer who has built for remote sites, offline field work or a booking spike is a rare hire in any city. That is where we fit: senior engineers on a defined piece of work within days, with the code in your repositories from the first commit.
Our four hours of daily overlap land in your afternoon, moved to suit your team. Neither Queensland nor India changes its clocks, so the window sits at the same point in your day all year round. Your morning belongs to your own team; the afternoon is for stand-ups, reviews and decisions with the engineer who writes your code, and runbooks and architecture notes are written as we go.
We are the right fit when a system your team has no time to build has a clear shape, when you need senior engineers on it within days, or when a hire is still months from starting. Begin with a fixed-price two-week piece and judge us on what ships. Agencies and consultancies can put the work under their own name.
Four ways this arrives.
A prompt that behaved on twenty hand-picked inputs meets ten thousand real ones. We build the evaluation set from your actual traffic first, so a change can be judged rather than argued about.
Usually a large context sent on every call, or a big model doing a job a small one can do. We measure where the tokens go before recommending anything.
Logging that captures the prompt, the retrieved context, the model version and the output, so a support question has an answer that is not a guess.
A fallback path, a timeout that is shorter than your user’s patience, and a degraded mode that is honest about being degraded.
A weekly maintenance pulse where Claude writes only the prose, checked against a JSON schema and a whitelist of numbers, with a template that takes over when the model fails.
Read the write-up →Asked by Brisbane teams.
How do you work with teams in Brisbane?+
We are in Bengaluru, and four hours of every working day overlap with your afternoon, moved to suit your team. Neither Queensland nor India changes its clocks, so the window stays put all year. Stand-ups, code reviews and design calls happen live in it. We work in your tools, whether that is Slack, GitHub or Linear, and the person on every call is the engineer who writes the code.
Do you build for mining and METS companies?+
Yes. Brisbane's mining equipment, technology and services firms need software around their equipment, and that is what we build: backends that accept late and out-of-order data from remote sites, models that predict failures from vibration and temperature readings, offline apps for field crews, and roster and competency tools for contractors. We work inside your codebase and your cloud, starting with the problem that costs you most on site.
How does your rate compare to hiring in Brisbane?+
Indeed puts the average base salary for a software engineer in Brisbane at around A$102,000. Our published rate is $35/hour with a $5,000 minimum, or $5,400 a month for one embedded engineer. There is no recruiting time and no employment overhead, and work can start within days of the call. The first piece is a fixed-price two-week engagement at $2,800, so you can judge us on what ships.
Can you add capacity while we wait for a hire?+
Yes. If a Brisbane role is open and the roadmap is still moving, we can take a defined piece of it now. Start with a fixed-price two-week piece, or embed one engineer at $5,400 a month. Runbooks and architecture notes are written as we go and the code sits in your repositories from the first commit, so when your hire starts, they inherit work they can read and extend.
Will you tell us if we do not need a model?+
Yes, and it happens often. Several requests we have taken turned out to be a search problem, a rules engine, or a form with better defaults. We would rather say that in week one than bill for a year of prompt tuning.
Whose API keys?+
Yours, in your accounts, with the spend visible to you. We never proxy your traffic through infrastructure we control.
What about our data going to a provider?+
We map exactly what leaves your systems and where it lands before anything is wired up. Where that is not acceptable, self-hosted open-weight models on your own hardware are a real option and we will price both.
Do you fine-tune?+
Rarely, and not as a first move. Retrieval and prompt structure fix most of what people bring to us as a fine-tuning problem, at a fraction of the cost and with none of the retraining treadmill.